All Vexa pieces are crafted exclusively from 316L Surgical-Grade Stainless Steel — the same grade used in medical instruments and implants. For our gold-tone collections, we apply an advanced 18K Gold PVD (Physical Vapor Deposition) coating, the most durable plating technology available in modern jewelry manufacturing.

Never. Unlike traditional gold-plated or silver jewelry that oxidizes and fades within weeks, 316L stainless steel maintains its brilliant shine indefinitely. Your piece will look exactly as stunning on day one as it does years later.

Absolutely. All our pieces are 100% hypoallergenic, completely free of nickel, lead, and cadmium — the most common causes of skin irritation and metal allergies. Vexa jewelry is safe for even the most sensitive skin types.

Yes. Our jewelry is fully waterproof and resistant to water, humidity, and sweat. You can wear your pieces in the shower, pool, or ocean without any concern. No need to remove them during your daily routine.

PVD (Physical Vapor Deposition) is an advanced industrial coating process where gold bonds at a molecular level directly onto the steel surface. This creates a finish that is dramatically more scratch-resistant and fade-resistant than traditional electroplating, ensuring your gold-tone pieces remain brilliant for years of daily wear.

Yes. Every piece is precisely engineered to feel comfortable throughout the day while maintaining the satisfying weight that signals true quality craftsmanship.

Orders are carefully inspected and dispatched within 1 to 2 business days. Once shipped, standard delivery takes between 7 and 12 business days, depending on your destination and local logistics conditions.

Absolutely nothing. Vexa offers complimentary worldwide shipping on every single order, with no minimum purchase requirement and no hidden fees at checkout.

Yes. As soon as your order is dispatched, a unique tracking number and a direct tracking link will be automatically sent to your registered email address, allowing you to monitor your package in real time.

Yes. Vexa ships globally to customers worldwide. Our international logistics network is designed to deliver your curated pieces safely to your doorstep, wherever you are.

International orders may occasionally be subject to import duties, customs tariffs, or local taxes imposed by your country's authorities. These charges are determined independently by local customs and are the sole responsibility of the client. Vexa does not control or predict these fees.

We offer a 30-Day Satisfaction Guarantee. If you are not completely satisfied with your purchase, you may initiate a return within 30 days from the date of delivery.

To be eligible for a full refund, items must be completely unworn, unused, and in the exact condition in which they were received — free of any scratches, marks, or signs of wear — and returned in their original, undamaged premium packaging including all boxes, pouches, and tags.

Simply contact our Client Care team at Support@vexajewelry.fr with your order number and the reason for your return. Our team will review your request and provide you with all necessary shipping instructions and the return address.

Unless your item arrived damaged or an incorrect product was sent, return shipping costs are the responsibility of the client. We strongly recommend using a trackable shipping service, as Vexa is not liable for return packages lost in transit.

Once your return arrives, our team will inspect it within 2 to 3 business days. If approved, your refund will be automatically processed to your original payment method. Please allow 5 to 10 business days for the credit to appear on your statement, depending on your financial institution.

We inspect every piece with absolute care before dispatch. In the rare event your package arrives damaged or contains an incorrect item, please contact us at Support@vexajewelry.fr within 48 hours of delivery with clear photographs of the item and packaging. We will prioritize a swift resolution or replacement at zero cost to you.

We do not process direct exchanges. The most efficient solution is to return your original item under our 30-day policy for a full refund, then place a new order for your preferred piece on our website.

Vexa accepts all major payment methods processed securely through Shopify Payments, including Visa, Mastercard, and other leading options available at checkout.

Yes. Our website uses SSL encryption to protect all data transmitted during your purchase. We do not store your full credit card information on our servers. All payments are processed through PCI-compliant third-party payment gateways.

Absolutely. Vexa is fully compliant with both the European GDPR and the California CCPA. We never sell, rent, or trade your personal information to third parties. Your data is used exclusively to process your order and provide you with exceptional client care.

While our pieces are exceptionally durable and low-maintenance, we recommend the following to preserve their brilliance: gently wipe with a soft, lint-free cloth after wear, store in the original pouch or box when not in use, and avoid prolonged contact with harsh chemical products such as perfumes, cleaning agents, or bleach.

Our Client Care team is available Monday through Saturday and is ready to assist you with any questions or concerns.

📧 Email: Support@vexajewelry.fr
💬 WhatsApp: +33 7 51 59 78 63