Política de envío
Welcome to Vexa (vexajewelry.fr). We are dedicated to ensuring that your curated premium accessories arrive safely, seamlessly, and swiftly at your doorstep. This Shipping & Delivery Policy outlines our processing schedules, transit timelines, and global delivery frameworks to guarantee a transparent and luxurious client experience.
1. Order Processing Timeline
Every piece within our curated premium collections undergoes a thorough inspection and careful protective packaging before fulfillment. Orders are successfully processed and prepared for dispatch within 1 to 2 business days from the time of order confirmation. Please note that order processing operates strictly on business days, excluding weekends and public holidays.
2. Global Delivery Windows
To accommodate our global audience, Vexa provides reliable international logistics. Our standard estimated delivery timeframe ranges between 7 and 12 business days. The exact transit duration is dynamic and depends heavily on the following operational variables:
The destination country, region, and local city logistics infrastructure.
Local customs clearance protocols and processing efficiency.
Current regional transit conditions, environmental factors, or sudden carrier disruptions.
The specific premium international courier service selected as the most optimal method for your local address.
3. Complimentary Worldwide Shipping
As a cornerstone of our premium global brand experience, Vexa proudly offers complimentary shipping worldwide on all curated orders. There are no minimum purchase thresholds required, and no hidden handling fees applied at checkout. The price of luxury sophistication remains entirely focused on the elegance of the pieces you choose.
4. Consignment Tracking
Transparency is essential to our client experience. Immediately upon package dispatch from our sorting hubs, a unique tracking number along with a direct tracking link will be automatically generated and transmitted to your registered email address. This allows you to monitor the real-time status and journey of your package with absolute peace of mind.
5. Customs, Import Duties, and Taxes
For global shipments crossing international borders, packages may occasionally be subject to localized import duties, customs tariffs, or value-added taxes imposed by the destination country's governing authorities. These local regulatory charges are calculated independently by local customs and are the sole financial responsibility of the client. Vexa does not control or predict these statutory fees.
6. Address Accuracy and Deliveries
To prevent delivery failures or transit delays, clients are kindly requested to provide complete, precise, and accurate shipping coordinates during the checkout process. Vexa is not legally or financially liable for delayed shipments or undelivered packages resulting from incomplete, incorrect, or outdated address inputs provided by the user.
7. Dedicated Client Care Support
Should you require any assistance regarding your shipment status, custom delivery requests, or transit tracking updates, our professional Client Care team is beautifully prepared to assist you from Monday through Saturday. Please reach out to us directly at Support@vexajewelry.fr for dedicated support.
Whatsapp: +33751597863