Retours et Échanges
At Vexa (vexajewelry.fr), your complete satisfaction is our highest priority. We take great pride in curating exceptional, high-quality accessories designed to bring enduring brilliance to your style. If for any reason you are not completely enchanted with your selection, we are pleased to offer a seamless 30-day satisfaction guarantee.
1. Eligibility for Returns
To qualify for a return and a full refund, your items must meet the following strict conditions:
The return request must be initiated within 30 days from the date of delivery.
Items must be completely unworn, unused, and in the exact condition in which you received them.
Items must be free of any scratches, marks, or signs of wear.
Items must be returned in their original, undamaged premium packaging, including all protective boxes, pouches, and tags.
2. Non-Returnable Items
For hygiene and safety reasons regarding personal accessories, certain items that have been customized, altered, or show signs of environmental exposure after delivery cannot be accepted for return or refund.
3. The Return Process
To initiate a seamless return, please follow these simple steps:
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Contact our dedicated Client Care team at Support@vexajewelry.fr with your order number and the reason for your return.
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Our team will review your request and provide you with detailed shipping instructions and the designated return address.
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Securely pack the items in their original packaging to prevent any damage during transit, and ship the package back to us using a reliable tracking service.
Note: Unless an item arrived damaged or an incorrect product was sent by our team, clients are responsible for covering the return shipping costs. We highly recommend using a trackable shipping method, as Vexa is not liable for return packages lost in transit.
4. Inspection and Refunds
Once your return package arrives at our sorting facility, it will undergo a thorough quality inspection by our team within 2 to 3 business days.
Approval: If the items pass our quality inspection and meet all eligibility criteria, your refund will be approved.
Processing: The refund will be automatically processed back to your original method of payment.
Timeline: Please allow 5 to 10 business days for the credit to appear on your bank or credit card statement, depending entirely on your financial institution's processing times.
5. Exchanges
The most efficient way to ensure you receive the alternative piece you desire is to return the original item under our 30-day policy for a full refund. Once your return is accepted, you can seamlessly place a new order on our website for the preferred accessory.
6. Damaged or Incorrect Items
We inspect every curated piece with absolute care before dispatch. In the rare event that your package arrives damaged during transit or contains an incorrect item, please notify our Client Care team within 48 hours of delivery at Support@vexajewelry.fr. Please include clear photographs of the damaged item and the packaging so we can prioritize a swift resolution or replacement at zero cost to you.
7. Contact Us
For any questions, tracking assistance, or support regarding your return, our professional Client Care team is beautifully prepared to assist you from Monday through Saturday.
Email: Support@vexajewelry.fr
Whatsapp: +33751597863